Route: Home

FAQ

Click on the question to see the answer. | Klik op de vraag om het antwoord te zien.

ORDER CONFIRMATION.

I haven't received my order confirmation e-mail.
Please login to your user home to see your current orderstatus.

DELIVERY TIME

What does IN STOCK (1-2 working days) mean ?
We will order this item from our supplier and have this item for you in stock in 1-2 working days
What does IN STOCK (3-4 working days) mean ?
We will order this item from our supplier and have this item for you in stock in 3-4 working days
What does 3-4 days or 1 week mean ?
Delivery times like : 3-4 days, 1-2 weeks, 3-4 weeks, 1 week are estimate deliverytimes.
These times are subject to change.
What does PRE-ORDER NOW mean ?
You can order this item now and we send it when we have it for you.
Releasedates are subject to change.

You will get an automatic email after 25 days, if your order is still waiting for (an) item(s).
In this email, you will get 3 options:
-I still want to wait for this item.
-Please refund money for this item and ship the rest.
-please send me a creditnote (and receive 1.50 euro extra on top of the price you paid for the item)
and ship the rest.

GENERAL

How can I stay informed about new and upcoming releases?
WEEKLY-MAILORDER-EMAIL-UPDATE
When you subscribe to our weekly-mailorder-email-update you will be informed every week about all new- and upcoming releases.
I want to cancel my order.
If you want to cancel your order, please send an e-mail to discorder@discorder.com.
I can't sign in suddenly. Why?
Perhaps you forgot your password. Push on the New Password - button. You will receive an e-mail with a new password. When you're logged in it's still possible to change your password.

STOCK

What does it mean when this: (January 05, 2014) is stated next to an item?
This means that this item is expected to be released on that particulair date. It's just an estimate, as it can always happen that there's a delay in the actual release date.
I see a cool item. I want to order it later. How can I remember this item?
You can make your own wish list by clicking on the items you want and push on the 'Wish'-button, you have to logged in for this.

ORDERING

How can I delete an item from my shopping cart?
Set the quantity to 0 (zero) and press "UPDATE".
Can I order just by sending an e-mail?
No, it's only possible to order on our website www.discorder.com. There you will see exactly how much you have to pay, what you've ordered, how you want to ship and more.
When you make an online order. you will receive an order confirmation by e-mail.
Can I also order by phone?
No, it's not possible to order by phone.
Can I reserve items? (before I do a payment)
It's not possible for us to reserve or save any items before we have received the payment.
I did not receive an order confirmation.
If you have a hotmail account, please check your junk folder or just login to your user home.

PRICING / PAYMENT

What kinds of payment do you accept?
There are a few paying options:
- Cash (well hidden, registered please!)
- Paypal
- Credit card (just fill in your credit card details and we'll do the rest)
- IBAN (International banking, not for Belgian or Dutch customers).
IBAN is only valid for users who have EURO as own currency.
- Transfer to our Belgian Bank account (only for Belgian customers)
How much do I have to pay for shipping?
It depends how many items and what items you have ordered and where you live.
During the order process these prices will be automatically charged in your order.
Do you charge costs when paying with a creditcard or PayPal?
We don't charge any costs.
I've stated to pay by credit card or Paypal. But I'd like to change my way of payment. How can I change this?
Send an e-mail with a copy of your order confirmation to discorder@discorder.com.
How can I pay with Paypal?
After you have submitted your order you will go to the Paypal website. If not, press the Paypal-button to open the Paypal website.

In case you don't have a Paypal account, press 'sign in' and follow the instructions to get an account. You got to have a valid credit card or bank account to open a Paypal account. Note: To activate your Paypal account you have to use the activation code. You will receive this code on the bank statement.

In case you already have a Paypal account you have to log in and press 'Send money'.
At 'Recipient's e-mail' you have to state discorder@discorder.com and at 'amount' the right amount in Euros. (Check the currency) It's possible that the Paypal website already stated the correct amount.

You will receive a confirmation from Paypal that the payment is done. Because we receive this confirmation also, we will collect your order and send it as soon as possible. (In case everything is in stock).

Don't forget to add your Order Number with your payment.
Paypal payment will take just a few minutes.
What is the discorder IBAN bank account?
Attn: DISPLEASED RECORDS B.V.
Ronde Tocht 7-G
1507 CC Zaandam
HOLLAND

Bank name: ING
Address: Postbus 94780
1090 GT Amsterdam
HOLLAND

BIC Code: INGBNL 2A
IBAN: NL96 INGB 0007 6157 02

IBAN PAYMENT IS ONLY POSSIBLE FOR RECIPIENTS OF EEC COUNTRIES WHO HAVE EURO AS CURRENCY.

Don't forget to add your Order Number with your payment.
Payment with IBAN can take 5 to 10 working days. It's always advisable to pay with paypal, if possible, as this will speed up your order.
What is the account number of your Belgian bank?
The account is: 220.0518667.44 , account name: Displeased Records.
IBAN:BE55 2200 5186 6744 BIC:GEBABEBB
Don't forget to add your order number with the payment.
Payment to our Belgian bank can take 1 to 5 working days. It's always advisable to pay with paypal, if possible, as this will speed up your order.

ORDER STATUS

I would like to know the status of my order.
In your order confirmation e-mail you'll see an order status link or just login to your user home.

DELIVERY

Does discorder accept credit cards from or send orders to all countries ?
No, there are some countries we do not accept credit cards from or send orders to. There are too many fraudulent people that use stolen credit card numbers or use fake addresses. We don't deal accept orders from the Philippines, Indonesia and Morocco, for example.
I've ordered and paid, but I still haven't received anything.
Check your order confirmation email, which you've received after you made your online order or login to your user home.
Some items are probably not in stock (yet).
Or it could be that we didn't receive your payment. [Did you add your order number to the payment?]
To check all this you can go to the link on your order confirmation or login to your user home. You will see the state of your order there.
When you still haven't received anything after 4 weeks and you didn't receive any message about it from us, you can send us an e-mail at discorder@discorder.com.
We'll do our best to find out what's the problem and get back to you a.s.a.p.
I made an order and all is in stock, but when payment is received some items are not in stock, how come ?
Your order will be collected when we have received the payment. Because of a delay between your order and payment it could happen that some items are sold out. It's always advisable to pay with eiter paypal or creditcard, instead of by bank, as this will speed up your order.
To check the state of your order you can go to the link on your order confirmation or login to your user home.
When does discorder ship orders ?
On Every working day from Monday to Friday all completed orders will be shipped.
Does discorder sent orders in separate shipments?
No, we sent orders in one shipment. When you've received your parcel, your order is complete.
I received my order but there is something missing.
Check your order status and see if this item was out of stock. If not, check if the package wasn't damaged. If not, please send an e-mail to discorder@discorder.com.
I received my order but there is something wrong (incorrect item).
Check your order status and see if this items was ordered. If not, send an e-mail to discorder@discorder.com.
I received my order but there is something damaged or defective.
Send an e-mail to discorder@discorder.com and tell us exactly what the problem is.

VIRTUAL CREDIT NOTE | VOUCHER CODE

How can I use a creditnote or a voucher code?
A voucher code must be used in the shopping cart, it shows: "Voucher Code"
A virtual creditnote must be used in STEP 1/3, under Your Address it shows: Virtual creditcode
My Virtual credit note doesn't work! What should I do?
Perhaps you've already used this Credit code. Check your former orders to be sure about this.
If you can't figure it out yourself, send an e-mail to: discorder@discorder.com.

DVD INFO

What are REGION codes?
Not All DVDs play in all DVD players! The DVD world is divided into six major geographical regions, with two additional regions reserved for specialized use.
To keep it simple, this means that DVD players and DVDs are labeled for operation within a specific geographical region in the world.
For example, the U.S. is in region 1. This means that all DVD players sold in the U.S. are made to region 1 specifications. As a result, region 1 players can only play region 1 discs. The DVDs themselves are encoded for a specific region. On the back of most DVD packages, you will a find a region number (1 thru 6 or 0).
Which REGION code is for my country?
The geographical regions are as follows:
REGION 1 -- USA, Canada
REGION 2 -- Japan, Europe, South Africa, Middle East, Greenland
REGION 3 -- S.Korea, Taiwan, Hong Kong, Parts of South East Asia
REGION 4 -- Australia, New Zealand, Latin America (including Mexico)
REGION 5 -- Eastern Europe, Russia, India, Africa
REGION 6 -- China
REGION 7 -- Reserved for Unspecified Special Use
REGION 8 -- Resevered for Cruise Ships, Airlines, etc...
REGION 0 or REGION ALL -- Discs are uncoded and can be played Worldwide, however, PAL discs must be played in a PAL-compatible unit and NTSC discs can be played in an NTSC- and most PAL-compatible unit.
Most modern DVD players are able to play and support all Regions.
Why do DVDs have a REGION code?
According to what the public is being told, such coding is a tool to protect copyright and film distribution rights (in other words, movie studio profits).
Movies are released in theaters in different parts of the world at different times throughout the year. That Summer blockbuster in the U.S. may end up being the Christmas blockbuster overseas. If that occurs, the DVD version of the movie may be out in the U.S. while it is still showing in theaters overseas.
In order to preserve the financial integrity of the theatrical distribution of a particular film, it is not possible (under normal conditions) to have a friend in the U.S. send a DVD copy of the film to the country where it is in theatrical release and be able to play the DVD on a player there.
What is PAL, NTSC or SECAM?
There are three main standards in use around the world: PAL, NTSC and SECAM
Each one is incompatible with the other. For example, a recording made in the France could not be played on an American VCR or DVD player.
The system used in America & Canada is called "NTSC" (also compatible with most PAL DVD players and TVs). Western Europe and Australia use a system called "PAL", and Eastern Europe and France use "SECAM". Without standards conversion, it is impossible to view a video program that is recorded in a foreign country without first converting it. Most modern players support all systems.
What is DOLBY 5.1?
Dolby Digital 5.1 is a new format that has become more popular with the coming of DVD. This audio format offers any number of dedicated channels up to five main channels and one low frequency effect channel. Dolby Digital is the most popular current decoding method for DVDs and offers the following improvements on movie soundtracks:
- Improved clarity of center channel dialog
- Greater separation of music from dialog
- Discreet surround channel use. Missles flying from rear right to rear left.
- Greater overall frequency range for all six channels.
- Greater accuracy in all six channels.
- More accurately representing the films original score.
In most ways, all DVD players are Dolby Digital compatible. Most DVDs are compatible with DVD players without a Dolby Digital encoder.
What is DTS?
DTS (Digital Theatre Sound) is a competitor of Dolby Digital 5.1. It also offers a five channel plus low frequency effect channel, but it is not compatible with the Dolby Digital soundtrack. The marketing babble that comes out of DTS says that it uses a lower form of compression which gives you a better overall sound for your movies. We personally have not found this to be the case. Listening to both DTS and Dolby Digital versions of the film gave us little sense that one was better than the other. Dolby Digital or DTS can both sound excellent or shoddy depending on the quality of the soundtrack. Regardless, we certainly recommend getting DTS compatible equipment for both your DVD player and your receiver since the cost is minimal. Many DVDs now come with both Dolby Digital 5.1 soundtracks and DTS 5.1 soundtracks, letting you pick the version to listen to. One interesting side note, Dolby Digital includes a signal compression feature for late night viewing that DTS does not. This allows you to hear dialog and quiet scenes at their normal volume while louder scenes are suppressed.
In most ways, all DVD players are DTS compatible. Most DVDs are compatible with DVD players without a DTS encoder.